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Returns and Refunds

INFORMATION ON THE RETURN AND REFUND RIGHT

This is an extract containing the relevant information of the Right of Withdrawal of the General Terms and Conditions of Sale of siciliananavini, available at the following link: click to view

Withdrawal

The User has the right to withdraw from the purchase contract concluded with Siciliananavini without any penalty and without having to provide any reason, within 14 working days pursuant to and for the effects of art. 52 paragraph 1 of the Consumer Code, which run from the day of receipt of the product purchased on siciliananavini . The withdrawal can be exercised by the Customer, pursuant to art. 54 paragraph 1 Consumer Code, using the form available at the end of this page duly completed in all its parts, to be sent or by letter a / r, to Sibiliana Vini Srl, Piazza Francesco Pizzo, 5, 91025 Marsala (TP) or by email at assistenza@sicilianavini.com. The letter to / ro the email must contain the indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the above procedure, is borne by the User.

Following the correct exercise of the withdrawal, unless sicilianavini ® does not collect the goods directly, the User will have the burden of returning the goods without undue delay and in any case within 14 days from the date on which the User communicated to sicilianavini his decision to withdraw from the contract pursuant to art. 54, c. 4. The User must visibly apply the document received from Sicilianavini on the packaging following the aforementioned notice of withdrawal, in which the shipping address and the details of the order necessary to identify the returned to destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid its loss or the inability to identify the return once it has been received in the warehouse. The relative shipping costs of the goods will be borne by the User, except in the event that sicilianavini® has not informed the same about it at the time of the conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.

The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all the accessories and leaflets, the identification tags and the original labels, where present, still attached to the goods and intact and not tampered with, as well as perfectly suitable for their intended use and free of signs of wear or dirt.

As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from a manipulation of the asset other than that necessary to establish the nature, characteristics and functioning of the asset itself. In this case, Sicilianavini , upon written communication to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the refund due to this decrease in value, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount due by the User due to the decrease in value of the asset.

sicilianavini can refuse to accept a withdrawal for food products that have been consumed, even partially. Pursuant to art. 59 of the aforementioned Consumer Code are excluded from the possibility of withdrawal goods made to measure or customized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration.

Exceptions to the right of withdrawal

Pursuant to art. 59 of the Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

Refunds

The eventual disbursement of the sums by way of reimbursement by siciliananavini , if due, will take place in accordance with article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case no later than 14 days from the date on which it came aware of the relative exercise by the User. siciliananavini will reimburse using the same means of payment used by the User for the initial transaction, unless expressly agreed otherwise with the User and on condition that the same does not have to bear any cost as a consequence of the use of the different means of payment. If the User has chosen expresslyIf a different type of delivery provides higher delivery costs than those associated with the standard delivery offered by Siciliananavini ("Additional Costs"), the latter will not be required to reimburse the related Additional Costs. It is understood that, except in cases where siciliananavini has decided to withdraw the goods directly, siciliananavini will be able to withhold the refund until it has received the goods or until the User has demonstrated that he has sent the goods back, depending on which situation occurs first.

To exercise the right of return or refund, send the completed form in all its parts download >> here