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General terms and conditions of sale


GENERAL TERMS AND CONDITIONS OF SALE OF SICILIANAVINI

1. Introduction and acceptance of the General Conditions of Sale

These general terms and conditions (hereinafter " General Conditions ") regulate the offer by Sibiliana Vini Srl (hereinafter " sicilianavini ") of the wines marketed on www.sicilianavini.com (hereinafter " Site "). The General Conditions must be accepted by the User when registering on the Site, in order to be able to take advantage of the offers made therein and to proceed with the purchase of products.

sicilianavini ® reserves the right to modify at any time in whole or in part the General Conditions, notifying Users through the Site with at least 30 days notice, if the methods of use of the products and services offered have changed. Users are therefore required to periodically consult this page, in order to always be informed about the conditions applied. It is understood that the use of the Site, subsequent to such changes, implies the tacit acceptance of the same.

2. Ownership of the Site

The Site is owned by Sibiliana Vini Srl, with registered office in Marsala (TP), Italy, 91025, Via Francesco Pizzo, 5 CF and VAT number 02520410818, Business Register TP-177147. The name " sicilianavini " is a registered trademark of Sibiliana Vini Srl The products on the Site are resold directly by sicilianavini ® . Following a purchase transaction, sicilianavini® will issue the User with an order confirmation and an indication of the shipment.

3. Registration on the Site

The Site is aimed exclusively at Users who have reached the age of majority . The navigation and use of the services offered on the Site are made accessible after the registration procedure.

Registration is free. Users who register on the Site must provide some personal data and follow all the steps from the procedure (hereinafter " Complete Registration "). At the time of complete registration, the User will be asked to choose a Username and a Password , which the User undertakes not to transfer even temporarily to third parties and to keep with due care, diligence, and secrecy under his own responsibility, constituting such credentials the only means to identify the User and to validate his access to the offers. The User is therefore informed that all the acts performed through the use of said credentials will be attributed to him and will have binding effect towards him.

The User is required to immediately inform Sicilianavini of any unauthorized or improper use of his access credentials or to report any violations by third parties. If sicilianavini finds violations, it may at its own discretion inhibit access, permanently delete the information contained therein or refuse the opening of new Accounts by the same User.

At any time, the User can update and / or modify or request the cancellation of the information released during registration. In the event of a request for cancellation, however, sicilianavini ® may temporarily keep, in whole or in part, such information, for the sole purpose of executing any purchases made and / or being able to conclude the accounting and tax procedures.

Complete Registration is necessary to proceed with the purchase of products and to access summary information relating to the activities performed by the User on the site (also " Account ").

Partial Registration on the Site (hereinafter " Partial Registration ") is also permitted, by entering only the user's email address. Partial Registration only allows the user to receive the newsletter , and not to proceed with the purchase of products and / or services, or in any case to carry out other operations on the Site.

4. Conditions of the offer

The object of the sicilianavini offers is the purchase of goods at the prices indicated on the Site. Sicilianavini reserves the right not to process orders from subjects other than the "consumer" as defined by art. 3 of Legislative Decree. 206/2005 (Consumer Code) in accordance with its commercial policy. In any case, sicilianavini ® does not sell alcohol to individuals who have not turned 18 years of age . By sending the orders, the consumer guarantees under his own responsibility that the ordering subject and, if different, the dthe recipient of the goods are both over 18 years of age.

The prices are expressed in Euros and are inclusive of VAT . The shipping costs of the goods can be fixed or variable, calculated based on the weight, the number of selected items and / or the destination address of the goods. Shipping costs may also be included in the sale price of some items or be free if the total amount of the order exceeds a certain value or following a specific promotion. However, the User is always informed of the amount of the shipping costs before concluding the purchase procedure and making the payment .

The validity of the offers may be subject to quantitative or temporal limitations, after which they may no longer be available. The validity date and / or the available quantity of the offers are shown on the Site in such a way as to allow the User to become aware of them. sicilianavini may modify at any time and at its discretion the duration or quantity of an offer, it being understood that it will follow up on orders placed during the validity of a specific offer. An offer may be published several times over time. In some cases it is possible that the availability of a good ends at a time after the purchase: in these cases Sicilianavini , if the conditions are met, will reimburse the User within 10 days from the order date. It is also possible that for some offers of goods a specific variant is not guaranteed and the User will be required to specify one or more preferences at the time of purchase: in such circumstances, the User is aware that he may receive a different variant of the product compared to the one chosen during the purchase.

In the case of promotional sales, the full price indicated in the offer ("strikethrough price") and with respect to which the discount that sicilianavini ® applies is calculated may correspond to:

(i) at the public list price;

(ii) the results of market surveys.

The methods of calculating the Strikethrough Price vary from product to product

sicilianavini ® may also provide a monthly subscription service (" Subscription Service "), ie on an ongoing basis and following a request for activation of the service by the User and until the time the User requests deactivation. The service provides, upon payment by the User of a fee indicated on the Site, the supply and relative delivery of wine and / or products selected by sicilianavini® at its total discretion from those provided in the catalog.

5. Purchase procedure and payment methods

Having taken note of the conditions of the offer, the User can complete the purchase by following the procedure on the Site. Before finalizing the purchase, a summary will be displayed which will indicate the unit cost of the selected item and the total, in case of purchase. of several quantities of the same item or of different items, with the possibility of correcting any errors before reconfirmation. The cost of any shipping, delivery or postal costs can be fixed or variable, calculated based on the weight of the goods, the number of items selected and / or the destination address indicated by the User during the purchase process. Shipping costs may also be included in the sale price of some items or be free in the event that the total amount of the order exceeds a certain value or following a specific promotion. However, the User is always informed of the amount of the shipping costs before concluding the purchase procedure and making the payment. Once the purchase has been completed, the User must proceed with the payment, which will be made to sicilianavini .

Following successful payment, the User will receive a confirmation email containing information relating to the offer purchased. The email will also contain a reference to these General Terms and Conditions. The confirmation will contain a summary of the delivery and billing address. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times are also indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the customer or other causes due to third parties or force majeure not attributable to sicilianavini ® . In the absence of the confirmation email, the purchase will not be able to intendersi validly concluded. In this case, if the amount of the missed purchase should be erroneously charged to the User, the User will be required to promptly notify sicilianavini ® , by sending an email to assistenza@sicilianavini.com , in order to allow sicilianavini ® to verify the happened and in case of refunding the amount paid within 10 days.

The accepted payment methods, unless otherwise specified or agreed with the User, are: credit card and prepaid cards of the Visa, Mastercard, Maestro, Postepay, American Express circuits by PayPal, bank transfer and cash on delivery with a supplement of € 5.40 in favor of the carrier . Cash on delivery is accepted only for Italy and for orders not exceeding € 500.00.

Unless otherwise specified in the terms of the offer, the amount due will be debited upon confirmation of payment. In the case of a bank transfer, at the time of order confirmation, the bank details (IBAN), the amount of the transfer and the order number will be indicated. Payment by bank transfer must be made within the terms possibly indicated and in any case no later than 2 days from the order confirmation , a deadline beyond which it may not be possible to guarantee the evasion of the goods: in this case sicilianavini ® will re-credit the sender, at no additional cost and by bank transfer, any payment received after the deadline.

In the case of Subscription Service, the User authorizes sicilianavini ® to periodically debit the amount on the credit or prepaid card. In this regard, the User declares and guarantees the availability of the sum necessary for the payment of the consideration.

If the User realizes that he has provided incorrect and / or incomplete information about his personal details or the shipping address of the goods, it is necessary that he communicate it promptly and within the terms of order fulfillment, by sending an email to the address assistance@sicilianavini.com. In all cases, the User is solely responsible for any indication of incorrect and / or incomplete general information or delivery address, with the consequent possibility of losing the sum paid if the goods are delivered to strangers.

6. Security in transactions

sicilianavini ® is very attentive to the safety of its Users. sicilianavini ® does not process and does not store the data of the payment documents (eg credit card numbers), which are processed and / or stored by the relative payment service providers. The actual payment takes place through fields for entering the protected and encrypted payment data, served directly by the payment service PayPal, Inc. ( More information on PayPal here ). Only after the transaction has taken place, the banking service provider communicates the outcome of the payment to sicilianavini ® , without providing any sensitive information . For this reason, sicilianavini ® has no power over any refusal of the credit card used for payment. sicilianavini ® cannot therefore be held responsible in any way for direct or indirect consequences deriving from the use of the credit card by the user to pay for the products and / or services purchased.

Browsing on sicilianavini ® is protected and encrypted with an advanced "256 bit SSL" security certificate , followed by a precise and constant process of verifying the authenticity of the company's personal information and domain ownership. It is also possible to verify the authenticity of the certificate and its ownership by clicking in the appropriate protection section of the browser in use, generally next to the address bar, on the title of the page or on the status bar.

7. Voucher

sicilianavini can issue discount codes (hereinafter " Voucher ") that the User can use when purchasing products. Vouchers are issued in the form of an alphanumeric code and their value (in euros) is established unquestionably and at its total discretion by Sicilianavini . The Voucher can be entered by the User in the appropriate "Voucher" field when entering the order. The voucher thus entered will be automatically deducted from the total amount of the order before payment, excluding any shipping costs. Percentage discount vouchers are not applied to products already in promotion.Vouchers are generally usable by the user for a limited period of time, after which they will no longer be usable. The Voucher may be subject to a minimum amount of expenditure under which its use will not be possible. Unless otherwise specified, the Voucher is personal and linked to the User's Account and can be used for a single purchase, after which it will be automatically invalidated. Vouchers cannot be combined. The Vouchers cannot be sold, sold and / or transferred to third parties except with the express authorization of sicilianavini . sicilianavini reserves the right to cancel any previously issued Voucher, even before the expiry date, without the obligation to justify the reason and without the right to indemnity or compensation. sicilianavini may also issue Vouchers in favor of Users who will invite acquaintances, friends and family members to view the offers on the Site and register on it. To carry out this procedure, the Site provides some features such as "Recommend to a friend", "Send an offer email", "Share on Facebook", "Twitter", other social networks etc. For each new guest who purchases an offer within a certain period of time, sicilianavini will be able to grant the User a Voucher, of the value determined from time to time at the discretion of sicilianavini®, to be used on their Account for a subsequent purchase. sicilianavini ® reserves the right to delete the Vouchers issued in favor of users who make an improper use, without prior notice and without the right to indemnity or compensation.

8. Shipping and delivery

sicilianavini ® accepts orders with delivery exclusively within the territory of the Member States of the European community, including the islands. The shipment of the goods takes place within the maximum time indicated in the conditions of the offer. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times can also be indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the customer. In any case sicilianavini ® , unless otherwise specified on the product sheet, undertakes to deliver the goods within 15 working days from the date of the order and on average deliveries take place in 3/5 working days throughout Italy with the exception of the rest of the countries. Europeans where the average delivery times are 5/7 working days. In the remote case in which the goods become unavailable for any reason after receiving the order, the customer will be contacted for the delivery of a replacement product, otherwise a refund of any payment received will be made within 10 days, at no cost to the User. . The User will be informed by email of the moment in which the product is shipped by sicilianavini ® .

The User will be notified, if available, the name of the courier and the tracking code of the shipment (Waybill or "Tracking"), through which it will be possible to follow the status. This information, if available, will also be visible within the User Account.

In the case of shipping bottles, sicilianavini ® uses patented packaging approved by the courier, designed to guarantee the integrity of the product. In any case, upon delivery of the goods by the courier, the User will be required to verify that the packaging is intact, not damaged, or otherwise altered, even in the closing materials (adhesive tape or strapping) or that there are no liquid leaks. Any damage to the packaging and / or the product must be immediately contested by the User, placing a written reservation of control (and specifying the reason for the reservation, eg. "Packed with holes", "Crushed packaging", etc.) on the document of courier delivery. Once this document has been signed, the User will no longer be able to make any objection regarding the characteristics and integrity of what has been delivered. Any hidden defects discovered on the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to: assistenza@sicilianavini.com.

In case of non-delivery of the goods within the indicated times, the User will be required to notify Sicilianavini . Following a shipping anomaly (for example a package lost or destroyed during transport), sicilianavini will send the product again, compatiblyand the availability of the same in stock, without further costs or burdens for the user.

9. Product conformity guarantee

sicilianavini ® works diligently and in absolute good faith. In the event of products that are found to be non-compliant, the User will contact sicilianavini® by sending an email to: assistenza@sicilianavini.com. sicilianavini will proceed with the verification of the goods and the subsequent replacement of the goods or the relative reimbursement by crediting the title originally used for payment or by issuing a Voucher for an amount equal to the amount of the product purchased.

10. Withdrawal

The User has the right to withdraw from the purchase contract concluded with siciliananavini without any penalty and without having to provide any reasons, within 14 working days pursuant to and for the purposes of art. 52 paragraph 1 of the Consumer Code, which run from the day of receipt of the product purchased on siciliananavini . The withdrawal may be exercised by the Customer, pursuant to art. 54 paragraph 1 of the Consumer Code, using the form available at the end of this page duly completed in all its parts, to be sent or by letter a / r, to Sibiliana Vini Srl, Piazza Francesco Pizzo, 5, 91025 Marsala (TP) or to by email to assistenza@sicilianavini.com. The letter to / or the email must contain the indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the procedure indicated above, is borne by the User.

Following the correct exercise of the withdrawal, unless sicilianavini does not collect the goods directly, the User will have the responsibility to return the goods without undue delay and in any case within 14 days from the date on which the User communicated to sicilianavini the your decision to withdraw from the contract pursuant to art. 54, c. 4. The User must visibly apply the document received from sicilianavini following the aforementioned withdrawal notice on the packaging, in which the shipping address and the details relating to the order necessary to identify the returned to destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid its loss or the impossibility of identifying the return once it has arrived in the warehouse. The relative shipping costs of the goods will be charged to the User, except in the case in which sicilianavini has not informed him about it at the time of conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.

The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact. and not tampered with, as well as perfectly suitable for their intended use and free from signs of wear or dirt.

As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In this case sicilianavini , upon written notice to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the refund due to this decrease in value, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount owed by the User due to the decrease in value of the asset.

sicilianavini ® can refuse to accept a withdrawal for food products that have been consumed even partially.

11. Exceptions from the right of withdrawal

Pursuant to art. 59 of the Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

12. Refunds

Any disbursement of sums by way of reimbursement by siciliananavini , if due, will take place pursuant to Article 56 paragraph 1 of the Consumer Code in the shortest possible time, and in any case no later than 14 days from the date on which aware of the relative exercise by the User. siciliananavini will reimburse using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same does not incur any costs as a consequence of using thedifferent means of payment. If the User has expressly chosen a different type of delivery that provides for higher delivery costs than those connected to the standard delivery offered by siciliananavini ("Additional Costs"), the latter will not be required to reimburse the related Additional Costs. It is understood that, with the exception of cases in which siciliananavini has decided to collect the goods directly, siciliananavini may withhold the reimbursement until it has received the goods or until the User has demonstrated that he has returned the goods, depending on which situation occurs first.

13. Liability of sicilianavini

sicilianavini ® will not be liable for damages that may derive from the use of the Site such as computer viruses, omissions, service interruptions and software failures, also to the detriment of the User's computer equipment, which prevent or delay the provision of services if these are due to external causes, force majeure and / or third parties not dependent on the will of the owner. sicilianavini will be responsible only for any defects or discrepancies found in the Sale. In any case, sicilianavini cannot in any case be held responsible for delays or defects or discrepancies depending on events beyond its reasonable control such as, by way of example only: (i) events of force majeure; (ii) events dependent on the facts of third parties such as the interruption or malfunction of the services of telecommunications operators and / or power lines, or acts or omissions by carriers or shippers.

14. Industrial and intellectual property

sicilianavini is the owner of all rights relating to the graphic and conceptual content of the Site, as well as the distinctive signs made visible therein. The reproduction, even partial, of the content and graphics of the Site, as well as of the distinctive signs in the st

it made visible. sicilianavini ® is also the owner of the technological management platform of the Site.

15. Privacy

Personal data are collected and processed in order to respond to the User's requests. sicilianavini ® guarantees its users to operate

in compliance with the legislation on the processing of personal data, governed by the Privacy Code pursuant to art. 13 of Regulation (EU) 2016/679 (so-called " GDPR "). The privacy policy is to be considered an integral and substantial part of these General Conditions and is accessible from the following link: Privacy policy . The data controller is Sibilianavini Srl . Any complaint must therefore be addressed to:


Sibilianavini Srl

Via Francesco Pizzo, 5

IT-91025 Marsala (TP)

assistance@sicilianavini.com