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General terms and conditions of sale


1. Introduction and acceptance of the General Conditions of Sale

These general conditions of contract (hereafter " General Conditions ") govern the offer by Sibiliana Vini Srl (hereafter " Sicilianavini ") of the wines marketed on www.sicilianavini.com (hereafter " Site "). The General Conditions must be accepted by the User when registering on the Site, in order to benefit from the offers made therein and to proceed with the purchase of products.

sicilianavini ® reserves the right to modify the General Conditions at any time in whole or in part, by notifying Users through the Site with at least 30 days' notice, if the methods of use of the products and services offered have changed. Users are therefore required to periodically consult this page, in order to be always informed about the conditions applied. It is understood that the use of the Site, subsequent to these changes, implies the tacit acceptance of the same.

2. Ownership of the Site

The Site is owned by Sibiliana Vini Srl, with registered office in Marsala (TP), Italy, 91025, Via Francesco Pizzo, 5 CF and VAT number 02520410818, Companies Register TP-177147. The denomination " Sicilianavini " is a registered trademark of Sibiliana Vini Srl. The products on the Site are directly resold by Sicilianavini ® . Following a purchase transaction, sicilianavini® will issue the User with an order confirmation and an indication of the shipment.

3. Registration on the Site

The Site is aimed exclusively at Users who have reached the age of majority . The navigation and use of the services offered on the Site are made accessible after registration.

Registration is free. Users who register on the Site must provide some personal data and follow all the steps of the procedure (hereinafter " Complete Registration "). At the time of Full registration, the User will be required to choose a Username and Password , which the user undertakes not to temporarily give to third parties and to keep with due care, diligence, and secrecy under his own responsibility, constituting these credentials the only means to identify the User and to validate his access to the offers. The User is therefore informed that all the acts performed through the use of these credentials will be attributed to him and will have binding effect on him.

The User is obliged to immediately inform Sicilianavini of any unauthorized or improper use of his access credentials or to report any violations by third parties. If Sicilianavini finds violations, at its discretion, it can inhibit access, permanently delete the information contained therein or refuse the opening of new Accounts by the same User.

At any time the User can update and / or modify or request the cancellation of the information released during the Registration. In the event of a cancellation request, however, sicilianavini ® may temporarily keep, in whole or in part, this information, for the sole purpose of executing any purchases made and / or being able to conclude the accounting and tax procedures.

Full Registration is necessary to proceed with the purchase of products and to access summary information relating to the activities carried out by the User on the site (also " Account ").

A Partial Registration on the Site (hereinafter " Partial Registration ") is also allowed, by entering only the user's email address. Partial Registration allows the user only to receive the newsletter , and not also to proceed with the purchase of products and / or services, or in any case to carry out other operations on the Site.

4. Conditions of the offer

The object of sicilianavini offers is the purchase of goods at the prices indicated on the Site. Sicilianavini reserves the right not to follow up on orders from subjects other than the "consumer" in accordance with its commercial policy. In any case, sicilianavini ® does not sell alcohol to people who are under 18 years of age . By submitting orders, the consumer guarantees under his own responsibility that the ordering subject and, if different, the recipient of the goods are both over 18 years of age.

The prices are expressed in Euros and are inclusive of VAT . The shipping costs of the goods can be fixed or variable, calculated on the basis of the weight, the number of selected items and / or the destination address of the goods. Shipping costs can also be included in the sale price of some items or can be free of charge if the total amount of the order is greater than a certain value or following a specific promotion. However, the User is always informed of the amount of shipping costs before concluding the purchase procedure and making the payment .

The images accompanying the information sheets of a product or offer may not be perfectly representative of its characteristics but may differ in color, size and accessory products shown in the figure. All purchase support information is intended as simple generic information material, therefore not referable to the real characteristics of a single offer.

The validity of the offers may be subject to quantitative or temporal limitations, once they are exhausted, they may no longer be available. The validity date and / or the available quantity of the offers are shown on the Site in such a way as to allow the User to take note of them. sicilianavini may change the duration or quantity of an offer at any time and at its discretion, it being understood that it will follow up on orders placed during the validity of a given offer. An offer may be published several times over time. In some cases it is possible that the availability of an asset may end at a later time than purchase: in these cases Sicilianavini , if the conditions are met, will refund the User. It is also possible that for some offers of goods a specific variant is not guaranteed and the User will be asked to specify one or more preferences at the time of purchase: in such circumstances the User is aware that he will be able to receive a different product variant than the one chosen during the purchase phase.

In the case of promotional sales, the full price indicated in the offer ("Barred price") and with respect to which the discount that sicilianavini ® applies is calculated may correspond to:

(i) at the list price to the public;

(ii) the results of market surveys.

The methods for calculating the Strikethrough Price vary from product to product

sicilianavini ® may also provide a monthly subscription service (" Subscription Service "), that is, on a continuous basis and following a request for activation of the service by the User and until the User requests deactivation. The service provides, against payment by the User of a fee indicated on the Site, the supply and related delivery of wine and / or products selected by sicilianavini® in its total discretion among those provided in the catalog.

5. Purchase procedure and payment methods

Taking note of the conditions of the offer, the User can conclude the purchase by following the procedure on the Site. Before finalizing the purchase, a summary will be displayed in which the unit cost of the selected asset and the total will be indicated, in case of purchase multiple quantities of the same item or different items. The cost of any shipping, delivery or postal charges can be fixed or variable, calculated on the basis of the weight of the goods, the number of items selected and / or the destination address indicated by the User during the purchase process. Shipping costs can also be included in the sale price of some items or can be free of charge if the total amount of the order is greater than a certain value or following a specific promotion. However, the User is always informed of the amount of shipping costs before concluding the purchase procedure and making the payment. Once the purchase is concluded, the User must proceed to the payment, which will be made to Sicilianavini .

Following the successful completion of the payment, the User will receive a confirmation email containing the information relating to the offer purchased. The email will also contain a reference to these General Terms and Conditions. The confirmation will contain a summary of the delivery and billing address. The goods are shipped within the times indicated in the order confirmation. Delivery times are also indicated before completing the purchase procedure in the shopping cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to prevedere any delays due to the courier in charge of delivery to the Customer or other causes due to third parties or force majeure not attributable to sicilianavini ® . In the absence of the confirmation email, the purchase cannot be considered validly concluded. In this case, should the amount of the non-purchase be erroneously charged to the User, the same will be required to promptly notify sicilianavini ® , by sending an email to assistenza@sicilianavini.com , in order to allow sicilianavini ® to verify the happened and in case of refunding the amount paid.

The payment methods accepted, unless otherwise specified or agreed with the User, are: credit card and prepaid cards of the Visa, Mastercard, Maestro, Postepay circuits, American Express by PayPal and bank transfer . sicilianavini ® may, in some or all cases and at its sole discretion, offer payment means cash alternative methods (cash on delivery).

The debit of the sums due takes place, unless otherwise specified in the terms of the offer, at the time of confirmation of payment. In the case of bank transfer, the bank details (IBAN), the amount of the transfer and the order number will be indicated when the order is confirmed. Payment by bank transfer must be made within the terms indicated, however, and in any case no later than 2 days from the order confirmation , a term beyond which it may not be possible to guarantee the fulfillment of the goods: in this case sicilianavini ® will re-credit the sender, without additional costs and by bank transfer, any payment received after the deadline.

In the case of Subscription Service, the User authorizes sicilianavini ® to proceed with the periodic debit of the amount on the credit or prepaid card. In this regard, the User declares and guarantees the availability of the sum necessary for the payment of the consideration.

If the User realizes that he has provided incorrect and / or incomplete information about his general information or the shipping address of the goods, it is necessary that he communicate it promptly and within the terms of order fulfillment, by sending an email to the address assistenza@sicilianavini.com. In all cases, the User is solely responsible for any indication of incorrect and / or incomplete details or delivery address, with the consequent possibility of loss of the sum paid if the goods are delivered to strangers.

6. Security in transactions

sicilianavini ® is very attentive to the safety of its Users. sicilianavini ® does not process and does not keep the data of the payment documents (eg: credit card numbers), which are processed and / or kept by the relevant payment service providers. The actual payment takes place through protected and encrypted payment data entry fields, served directly by the PayPal, Inc. payment service ( More information on PayPal here ). Only after the transaction has taken place, the banking service provider communicates the outcome of the payment to sicilianavini ® , without providing any sensitive information . For this reason, sicilianavini ® has no power over any refusal of the credit card used for payment. sicilianavini ® cannot therefore be held liable in any way for direct or indirect consequences deriving from the use of the credit card by the user to pay for the products and / or services purchased.

Browsing on sicilianavini ® is protected and encrypted with an advanced "256 bit SSL" security certificate , followed by a precise and constant process of verifying the authenticity of the company's personal information and domain ownership. It is also possible to verify the authenticity of the certificate and its ownership by clicking in the appropriate protection section of the browser in use, generally alongside the address bar, on the title of the page or on the status bar.

7. Voucher

sicilianavini can issue discount codes (hereafter " Voucher ") that the User can use when purchasing the products. Vouchers are issued in the form of an alphanumeric code and their value (in euros) is unquestionably established and at their total discretion by Sicilianavini . The Voucher can be entered by the User in the appropriate "Voucher" field at the time it proceeds toplacing the order. The voucher thus entered will be automatically deducted, and before payment, from the total amount of the order excluding any shipping costs. Vouchers with a percentage discount are not applied to products already in promotion. Vouchers are generally usable by the user for a limited period of time, which will no longer be usable. The Voucher can be subject to a minimum amount of expenditure under which the use of the same will not be possible. Unless otherwise specified, the Voucher is personal and linked to the User's Account and can be used for a single purchase, after which it will be automatically invalidated. Vouchers cannot be combined. Vouchers cannot be sold, transferred and / or transferred to third parties except with the express authorization of sicilianavini . sicilianavini reserves the right to cancel any Voucher previously issued, even before the deadline, without the obligation to justify the reason and without the right to indemnity or compensation. sicilianavini may also issue Vouchers in favor of Users who will invite acquaintances, friends and family members to view the offers on the Site and register on it. To carry out this procedure, the Site provides some features such as "Recommend to a friend", "Send email of an offer", "Share on Facebook", "Twitter", other social networks etc. For each new invitee who purchases an offer within a certain period of time, sicilianavini will be able to recognize the User with a Voucher, of the value determined from time to time at the discretion of sicilianavini®, to be used on his / her Account for a subsequent purchase. sicilianavini ® reserves the right to eliminate the Vouchers issued in favor of users who make an improper use of them, without any notice and without the right to indemnity or compensation.

8. Shipping and delivery

sicilianavini ® accepts orders for delivery exclusively on the territory of the European community, islands included. The shipment of the goods takes place within the maximum time possibly indicated in the conditions of the offer. The goods are shipped within the times indicated in the order confirmation. Delivery times can be indicated even before completing the purchase procedure in the shopping cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to foresee any delays due to the courier in charge of delivery to the Customer. In any case sicilianavini ® , unless otherwise specified on the product sheet, undertakes to deliver the goods within 15 working days from the order date and on average deliveries take place in 3/5 working days throughout Italy with the exception of the rest of the countries European where the average delivery times are 5/7 working days. In the remote case in which the goods become unavailable for any reason after receiving the order, the customer will be contacted for the delivery of a replacement product, otherwise a refund will be issued for any payment received, at no cost to the User. The User must be informed by email of the moment when the product is sent by sicilianavini ® .

If available, the User will be informed of the name of the courier and the tracking code of the shipment (Waybill or "Tracking"), through which it will be possible to follow its status. This information, if available, will also be visible within the User Account.

In the case of shipment of bottles, Sicilianavini ® uses patented packaging approved by the courier, designed to guarantee the integrity of the product. In any case, upon delivery of the goods by the courier, the User will be required to check that the packaging is intact, not damaged, or in any case altered, also in the closing materials (adhesive tape or straps) or that no liquid leaking. Any damage to the packaging and / or to the product must be immediately contested by the User, placing a written control reservation (and specifying the reason for the reservation, eg "Laundry packaging", "Crushed packaging", etc.) on the courier delivery. Once this document has been signed, the User can no longer make any objection regarding the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to: assistenza@sicilianavini.com.

In case of non-delivery of the goods within the times indicated, the User will be required to communicate this to sicilianavini . Following an anusshipping malia (for example parcel lost or destroyed during transport), sicilianavini will carry out a new shipment of the product, compatibly with the availability of the same in the warehouse, without further costs or burdens for the user.

9. Product conformity guarantee

sicilianavini ® works diligently and in absolute good faith. In the event of products that prove to be non-compliant, the User will contact sicilianavini® by sending an email to: assistenza@sicilianavini.com. sicilianavini will proceed with the verification of the goods and the subsequent replacement of the goods or their reimbursement by crediting the title originally used for payment or by issuing a Voucher of an amount equal to the amount of the product purchased.

10. Withdrawal

The User has the right to withdraw from the purchase contract concluded with Siciliananavini without any penalty and without having to provide any reason, within 14 working days pursuant to and for the effects of art. 52 paragraph 1 of the Consumer Code, which run from the day of receipt of the product purchased on siciliananavini . The withdrawal can be exercised by the Customer, pursuant to art. 54 paragraph 1 Consumer Code, using the form available at the end of this page duly completed in all its parts, to be sent or by letter a / r, to Sibiliana Vini Srl, Piazza Francesco Pizzo, 5, 91025 Marsala (TP) or by email at assistenza@sicilianavini.com. The letter to / ro the email must contain the indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the above procedure, is borne by the User.

Following the correct exercise of the withdrawal, unless sicilianavini does not collect the goods directly, the User will have the burden of returning the goods without undue delay and in any case within 14 days from the date on which the User has communicated to sicilianavini the his decision to withdraw from the contract pursuant to art. 54, c. 4. The User must visibly apply the document received from Sicilianavini on the packaging following the aforementioned notice of withdrawal, in which the shipping address and the details of the order necessary to identify the returned to destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid its loss or the inability to identify the return once it has been received in the warehouse. The relative shipping costs of the goods will be borne by the User, except in the event that sicilianavini has not informed the same about it at the time of the conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.

The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all the accessories and leaflets, the identification tags and the original labels, where present, still attached to the goods and intact and not tampered with, as well as perfectly suitable for their intended use and free of signs of wear or dirt.

As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from a manipulation of the asset other than that necessary to establish the nature, characteristics and functioning of the asset itself. In this case, Sicilianavini , upon written communication to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the refund due to this decrease in value, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount due by the User due to the decrease in value of the asset.

sicilianavini ® can refuse to accept a withdrawal for food products that have been consumed, even partially. Pursuant to art. 59 of the aforementioned Consumer Code are excluded from the possibility of withdrawal goods made to measure or customized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration.

11. Exceptions to the right of withdrawal

Pursuant to art. 59 of the Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

12. Refunds

The eventual disbursement of the sums by way of reimbursement by siciliananavini , if due, will take place pursuant to art. 56 paragraph 1 of the Consumer Codein the shortest possible time, and in any case no later than 14 days from the date on which it became aware of the relative exercise by the User. siciliananavini will reimburse using the same means of payment used by the User for the initial transaction, unless expressly agreed otherwise with the User and on condition that the same does not have to bear any cost as a consequence of the use of the different means of payment. If the User has explicitly chosen a different type of delivery that provides higher delivery costs than those associated with the standard delivery offered by Siciliananavini ("Additional Costs"), the latter will not be required to reimburse the related Additional Costs. It is understood that, except in cases where siciliananavini has decided to withdraw the goods directly, siciliananavini will be able to withhold the refund until it has received the goods or until the User has demonstrated that he has sent the goods back, depending on which situation occurs first.

13. Sicilianavini responsibility

sicilianavini ® will not be liable for damages that may arise from the use of the Site such as computer viruses, omissions, service interruptions and software failures, also to the detriment of the User's IT equipment, which prevent or delay the performance of the services if these are due to external causes, force majeure and / or third parties not dependent on the owner's will. sicilianavini will be responsible only for any defects or discrepancies found in the Sale. In any case, sicilianavini cannot in any case be held responsible for delays or defects or discrepancies caused by events beyond its reasonable control such as, by way of example: (i) events of force majeure; (ii) events dependent on third parties such as the interruption or malfunction of the services of telecommunications operators and / or power lines, or acts or omissions by carriers or shippers.

14. Industrial and intellectual property

sicilianavini is the owner of all rights relating to the graphic and conceptual content of the Site, as well as the distinctive signs proper to it made visible. It is therefore forbidden to reproduce, even partially, the content and graphics of the Site, as well as the distinctive signs in the st

it made visible. sicilianavini ® is also the owner of the technological platform for managing the Site.

15. Privacy

Personal data are collected and processed in order to follow up on the User's requests. sicilianavini ® guarantees its users to operate

in compliance with the legislation on the processing of personal data, governed by the Privacy Code pursuant to art. 13 of Regulation (EU) 2016/679 (so-called " GDPR "). The privacy policy is to be considered an integral and substantial part of these General Conditions and is accessible from the following link: Privacy policy . The data controller is Sibilianavini Srl . Any complaints must therefore be addressed to:

Sibilianavini Srl

Via Francesco Pizzo, 5

IT-91025 Marsala (TP)